2021 Annual Meeting & Conference

Copy_of__EBAAM2021_Linked_IN_

 

Program Overview 

Mark your calendar for the Energy Bar Association’s 2021 Annual Meeting & Conference! The conference will be presented as a two-day virtual conference with excellent sessions and speakers.  Discussions will focused on the legal issues related to all aspects of energy law. Attendees will include attorneys, non-attorney professionals, and students active in all areas of energy law, including antitrust, international energy transactions, legislation and regulatory reform, electric utility regulation, alternative dispute resolution, finance and transactions, and environment and public lands at federal, state, and international levels. Each year, the EBA Annual Meeting welcomes 600 attendees and is approved for MCLE credit.

         

Register Online    Register Using Form PDF

champion   New Sponsorship Opportunities

EBA created a brand new array of excellent marketing opportunities just for you!  Find out how to get in front of your ideal customers and support the Energy Bar.  Visit  the 2021 Marketing Opportunities page. 

library    NEW PLATFORM NETWORKING OPPORUNITY

Our event platform, Socio, now has in-platform networking rooms which will be available to attendees all day.

library    Conference Agenda 

Meeting HashTag:  #EBA2021AM

Want a great way to say you're excited to be attending?  Or share a great picture of your view while attending this online program?  Let everyone know by using the #EBA2021AM.

calendar   Tuesday, May 11, 2021 - Agenda (ET) 

11:30 AM - 12:30 PM:  WELCOME TO THE 2021 ANNUAL MEETING & CONFERENCE and OPENING ADDRESS


             Jane_Rueger_EBAPres   

   Jane Rueger
   Partner
   Perkins Coie
   EBA President, 2020-2021 

 

                 Memos_Logo_Draft_and_Podcast
        
 The Honorable Richard Glick
 Chairman
 Federal Energy Regulatory Commission

Chairman Glick will provide an update of the latest Commission happenings including a discussion of the Commission's priorities.   The session will include a question and answer segment.  

 

___________________________________________________________________________________________

12:45 PM- 2:00 PM: CONCURRENT SESSIONS


SESSION 1A: Constructing and Operating Interstate Natural Gas Pipelines – New Challenges and Opportunities

This session will examine best practices, opportunities, and challenges facing the natural gas pipeline industry, landowners and regulators through the lenses of developers, operators, landowner rights’ groups, and other stakeholders.  The topic is timely, as the Federal Energy Regulatory Commission re-examines its 2018 Notice of Inquiry (NOI) on the 1999 Certificate Policy Statement. The agency is on a path to reassess numerous issues, including the extent to which a project can rely on precedent agreements to demonstrate market need for new facilities, how best to address landowner interests and concerns during the permitting process, and the scope of a pipeline’s eminent domain authority under the Natural Gas Act.  The Biden Administration has also called on all agencies, even independent agencies, to consider the effects of climate change in decision-making, including whether an environmental analysis should be adjusted to further consider impacts of GHG emissions, require calculation of the social cost of carbon, and to incorporate  environmental justice concerns . Other questions continue to arise on a case-by-case, including whether  FERC’s recent Weymouth Compressor Station order adversely impacts regulatory or commercial certainty for previously certificated projects..  These factors are likely to reshape how new pipeline projects are designed, constructed, and funded. Panelists will discuss both challenges and opportunities in the sector. 

moderator
panelist
panelist
panelist

ODonnell,_Lauren_(1A)

Karas,_Natalie_-_SQUARE_(1A)

Rocan,_Jacquelyne_(1A)

Storino,_Laura

Lauren O'Donnell
Vice President, Oil & Gas Business Development
TRC COMPANIES, INC.

Natalie Karas
Senior Director & Lead Counsel
ENVIRONMENTAL DEFENSE FUND

Jacquelyn Rocan
Associate General Counsel
KINDER MORGAN, INC.

Laura Storino
Manager, Gas SUpply
PHILADELPHIA GAS WORKS (PGW)

SESSION 1B: Energy Transition:  Technology and Policies Needed to get to Carbon-Free Electricity in the U.S.

As the Biden administration prepares to deploy its renewable energy and infrastructure plans, our panel will discuss the current state of clean energy, the movement to electricity as the primary method of energy delivery and the technologies and policies needed to get to carbon-free electricity.  2020 was a tipping point, with all major stakeholders, from oil and gas majors to automobile manufacturers, acknowledging the real threat of climate change and the need to move to a green energy economy.  By 2050, more than 60% of the world’s electricity is expected to come from wind and solar and electric vehicles are predicted to make up more than 50% of the vehicle market.  Energy storage and natural gas fired generation will offset renewable intermittency, while the transmission grid will triple, both becoming more efficient and more complex and managed by digital and AI.  As global temperatures rise to 2.5% and government policies set carbon prices, carbon capture and sequestration likely will emerge as an essential part of the energy infrastructure.  In this context, we will look at renewable, storage, transmission and carbon capture technologies, the direction they are heading and the policies that are needed to get to net zero carbon emissions.

moderator panelist panelist panelist panelist

Humphrey,_George_(1B)

Bennett,_Jessica_(1B) Pearson,_Joshua_-__SQUARE_(1B) Sharestha,_Sanjay

Swaminathan,_Ramya_(1B)

George Humphrey
Partner
THOMPSON & KNIGHT LLP

Jessica Bennett
General Counsel
NOVASOURCE POWER SERVICES

Joshua Pearson
VP Legal & Associate General Counsel
EDF RENEWABLES NORTH AMERICA

Sanjay Shrestha 
Chief Strategy Officer
PLUG POWER

Ramya Swaminathan
Chief Executive Officer
MALTA, INC.

_________________________________________________________________________________

2:00- 2:30 PM: AWARDS & NETWORKING BREAK

___________________________________________________________________________________________

2:30- 3:45 PM: CONCURRENT SESSIONS


SESSION 2A: Capacity Markets Update

Panelists will explore current challenges and opportunities in operating regional capacity markets, the impact of ever-increasing amounts of intermittent renewable generation, and the balance between state and federal regulation of such markets.

moderator
panelist
panelist
panelist

Ferguson,_Patrick_-_SQUARE_(2A)

Gulluni,_Maria_(2A)

Novosel,_Sarah_-_SQUARE_(2A)

Lieberman,_Steven

Patrick Fergusen
Partner, Energy Development & Regulation
DAVIS WRIGHT TREMAINE, LLP

Maria Gulluni
Vice President and General Counsel
ISO NEW ENGLAND, INC.

Sarah Novosel
Senior Vice President, Government Affairs and Managing Counsel
CALPINE CORPORATION

Steven Lieberman Assistant Vice President Transmission & PJM Affairs
AMERICAN MUNICIPAL POWER, INC.


SESSION 2B: Oil Pipeline Market Power in the 21st Century

What is the future of FERC's regulation of oil pipeline market power under the newest Commission and beyond? This panel will examine two topics that touch on this issue. These topics include the Commission's possible regulation of oil pipeline shipper affiliates, and the Commission's evaluation of market-based rate applications and challenges after its decision in Guttman Energy v Buckeye Pipeline Company 161 FERC  ¶  61, 180 (2017) ("Guttman"). This panel will explore the following questions: 

  • Are oil pipeline shipper affiliates' business relationships with their regulated parent pipelines a problem?
  • Should the Commission act to limit the ability of oil pipeline shipper affiliates to participate in contract ratemaking?
  • Does the pending Petition for Rulemaking seeking to extend the FERC's Affiliate Standards of Conduct to oil pipelines align with the Commission's priorities under Chairman Glick?
  • Has the Commission's approach to granting or revoking market-based rates changes since the Guttman decision?
  • What do the latest market-based rate cases and decisions say about the Commission's approach to evaluating market-based rates?
panelist panelist panelist panelist

Arthur,_Daniel_-_SQUARE_(2B)

Kahn,_Aaron_(2B)

Repman,_Debbie_-_SQUARE_(2B)

Zembruski,_Elizabeth_(2B)

Dr. Daniel Arthur
Principal
THE BRATTLE GROUP

Aaron Kahn
Managing Attorney
COLONIAL PIPELINE COMPANY

Deborah Repman
Partner
CALDWELL BOUDREAUX LEFLER PLLC

Elizabeth Zembruski
Partner
JOHN & HENGERER LLP

 

SESSION 2C: Ethics: Golden Repair: Healing Wounds Builds Better Lawyers and Stronger Firms?

This presentation will provide participants with information about the signs and symptoms of substance use disorders, and mental health disorders such as major depression and anxiety.  Participants will be given the latest information about the incidence of these disorders in the lawyer population and the risk factors involved, as well as the impact that the disorders have on the ability of those affected to maintain the necessary ethical standards to competently practice law. In addition the presentation will address the impact of stigma on help-seeking behavior. 

panelist panelist

Gilbertsen,_Tom_-_SQUARE_(2C)

Irish,_Niki_-_SQUARE__(2C)

Tom Gilbertsen
Partner
DUEFFERT GILBERTSEN PLLC

Niki Irish
Outreach & Education Coordinator
D.C. BAR LAWYER ASSISTANCE PROGRAM


3:45 -4:00 PM: NETWORKING BREAK

_________________________________________________________________________________________


4:00- 5:30 PM:  GENERAL SESSION: Journalism, Infrastructure Policy and Public Accountability

Join a discussion of Biden’s Clean Economy recovery in the news featuring a reporter that covers the Presidency and two Washington policy experts with deep experience in energy and sustainability. A lively Q&A will follow the discussion.

moderator panelist panelist panelist
Anyse,_Alana_(Reporters_Perspective) Goldberg,_Keith_-_Photo Samuelsohn,_Darren_(Reporter) Schub,_Jeffrey
Alana Anyse
Special Events and White House Producer
CBS NEWS
Keith Goldberg
Senior Energy Reporter
LAW360
Darren Samuelsohn
DC Bureau Chief
INSIDER, INC.
Jeffrey Schub
Executive Director
COALITION FOR GREEN
CAPITAL (CGC)

 

5:30-6:30 PM:  Roundtable Topic Discussions - Small Group Networking 

calendar   Wednesday, MAY 12, 2021 - AGENDA (ET)

10:30 AM - 11:30 AM:  NEW MEMBER MEET UP

11:30 AM - 12:45 PM:  GENERAL SESSION:  Extreme Weather Events: How Do We Plan for and Operate Resilient Energy Systems?

Extreme weather events and wildfires in recent years have underscored the importance of a resilient energy system. How do we plan for and operate resilient electric and natural gas systems to support customers during these extreme events? This panel discussion, lead by Columbia Center for Energy Distinguished Visiting Fellow, Columbia University, and former FERC Chairman Cheryl LaFleur will explore the various different stakeholders who have responsibilities and obligations for ensuring that the larger energy system – gas and electric – is resilient and can both withstand and recover from these events. Perspectives from system operators, utilities, and state regulators will help participants understand the different roles that each play in this effort and the regulatory and policy options for improving resilience._

 

moderator panelist panelist panelist

LaFleur,_Cheryl_-_SQUARE_(General_-_Weather)

Fedorchak,_Julie_(Gen_Session_-_Weather)

McGlynn,_Paul

Reynolds,_Jason_(Weather)

The Honorable‚Äč Cheryl A. LaFleur
Distinguished Visiting Fellow at the Center on Global Energy Policy / Former FERC Chairman
COLUMBIA UNIVERSITY

The Honorable‚Äč Julie L. Fedorchak 
Commissioner
NORTH DAKOTA PUBLIC SERVICE COMMISSION

Paul McGlynn
Executive Director, System Operations
PJM INTERCONNECTION

Jason Reynolds
Vice President, System Planning & Operations
ENTERGY

 

 


12:45 PM - 2:00 PM: CONCURRENT SESSIONS


SESSION 3A: Transmission is the Answer; The Question is Can We Build It

A more robust transmission system is critical for integrating renewable energy and keeping electricity affordable and reliable. This panel discussion will review recent proposals for planning and building transmission, including: proposed changes to the planning process; choices between remote generation and local resources; and the potential for a national high-voltage grid. Attendees of this panel will come away with fresh insights into the conditions that determine whether new high-voltage, cross-border transmission makes sense, as well as the planning, development, regulatory and operational issues that are critical to that decision.

moderator panelist panelist panelist panelist

Moeller(1)

Deggendorf,_Michael_(3A)

DeLosa,_Joseph_-SQUARE_(3A)

Cabbell,_Dana_(3A) Suskie,_Paul_-_SQUARE_(3A)

The Honorable Phillip D. Moeller
Executive Vice President, Business Operations Group and Regulatory Affairs
EDISON ELECTRIC INSTITUTE

Michael L. Deggendorf
Senior Vice President, Regulated Infrastructure Development
AMERICAN ELECTRIC POWER (AEP)

Joseph DeLosa
Bureau Chief, Bureau of Federal and Regional Policy

NEW JERSEY BOARD OF PUBLIC UTILITIES

Dana Cabbell
Director, Integrated System Strategy

SOUTHERN CALIFORNIA EDISON

Paul Suskie 
Executive Vice President and General Counsel

SOUTHWEST POWER POOL (SPP)



SESSION 3B: Virtual Advocacy Workshop

The global pandemic changed the way we do business and the way we conduct hearings. After one year of experience with the virtual hearing format at FERC and the appellate courts, it’s time to take stock. What impact has the move to virtual hearings had on lawyers’ abilities to advocate on behalf of their clients? What tips can we offer to lawyers facing a virtual hearing in 2021 or beyond? And what are the differences between virtual hearings at FERC and at the circuit courts? This session will draw on the experience of judges and seasoned oral advocates to address those questions and more!

panelist panelist panelist

Cintron,_Carmen_SQUARE_(3B)

Engleman,_Mike_(3B)

Taylor,_Charlotte_-_SQUARE_(3B)

The Honorable Carmen A. Cintron
Chief Administrative
Law Judge
FEDERAL ENERGY REGULATORY COMMISSION

Michael R. Engleman       
Director
ENGLEMAN FALLON PLLC

 

 

 Charlotte H. Taylor
Partner
JONES DAY

________________________________________________________________________

2:00- 2:30 PM: EBA Annual Celebration and Elections

Perrow_MosbyEBA will conduct its annual elections to the board, recognize outgoing board members and welcome Mosby Perrow as 2021-22 EBA President. 


 

 

___________________________________________________________________________________________

2:30- 3:45 PM: CONCURRENT SESSIONS

SESSION 4A: Counting to Clean: Corporate Sustainability and Renewable Energy

Many large electricity customers are pledging to invest and are actually investing in more renewable electricity. What are their goals and how can progress be measured? Are all RECs equal? Are RECs the only way to back sustainability claims? What does all this mean to Wall Street?

moderator panelist panelist panelist

Chang_Jennifer_-_SQUARE_(4A)

Avram,_Emil_-_SQUARE_(4A)

Chriss,_Steve_-_SQUARE_(4A) Jones,_Todd_SQUARE_(4A)

Jennifer M. Chang
Vice President, Senior Analyst
MOODY'S INVESTORS SERVICE

Emil Avram
Vice President, Business Development
DOMINION ENERGY, INC.

 

Steve W. Chriss
Director, Energy Services
WALMART, INC.

 

 

Todd Jones
Director, Policy
CENTER FOR RESOURCE SOLUTIONS

 

SESSION 4B: The Future of Natural Gas Utilities in Carbon Constrained World

Concerned about the impacts of climate change have caused many states to take steps to reduce greenhouse gas emissions from the energy sector, including a focus on rapidly decarbonizing the natural gas distribution system.  As more states and potentially the federal government adopt economy-wide greenhouse gas reduction goals, how will local gas distribution companies (LDCs) – and their regulators – adapt?  This panel of experts will discuss policy and technology tools for securing greenhouse gas reductions from LDCs, what the transition means for regulators and the natural gas distribution utility business model, as well as a discussion of how best to manage customer impacts of the transition.

moderator panelist panelist panelist panelist

erin-overturf-2019

Golden_Rachel

Gilman,_Megan_-_SQUARE_(4B)

Huestis,_Marc_-_SQUARE_(4B) Passer-Ben-square-resized-336x336

Erin Overturf
Deputy Director, Clean Energy Program
WESTERN RESOURCE ADVOCATES

Rachel Golden
Director, Building Electrification Program
SIERRA CLUB

The Honorable Megan Gilman
Commissioner
COLORADO PUBLIC UTILITIES COMMISSION

Marc Huestis
Senior Vice President, Gas Operations
CONSOLIDATED EDISON COMPANY OF NEW YORK, INC.
Ben Passer
Lead Director, Energy Access & Equity
FRESH ENERGY
 


Memos_Logo_Draft-1   EBA Masters Council Mentoring Program
SESSION 4C: 
Mentoring, and More: How Can You Best Nurture Your Career?

 
The day-to-day obligations of addressing energy law, regulation, transactional, and policy client and customer needs often leave precious little time for individual career considerations.  This panel provides attendees the opportunity to ask questions about this often neglected aspect of our lives. 
 
Panelists will address numerous key questions including:
 
How important is a mentor to my career?
What should I look for in a good mentor?
Beyond the resume, what are employers looking for in interviews and during the job selection process?
What is the value of an executive coach?
How do I develop a broad skill set?
How do I pivot between sectors within my organization?
How do I offer my experience and skills to a broader market?

 

moderator panelist panelist panelist panelist

Fleishman,_Robert_(4C)

Holstein,_Victoria_-_SQUARE(4C)

Kessler,_Michael_-_SQUARE_(4C)

Pidcock,_Paulette_-_SQUARE_(4C) Wolfman,_Andrea_linkedin_photo

Robert Fleishman
Partner
KIRKLAND & ELLIS LLP

Victoria Holstein
Managing Principal
GROVER | BOND

Michael Kessler
Managing Assistant General Counsel, Entergy Integration
MIDWEST ISO

Paulette Carnicelli Pidcock
Founder and President
PIDCOCK COACHING PARTNERS LLC
Andrea Wolfman
Of Counsel
DAVIS WRIGHT TREMAINE LLP

__________________________________________________________________________________________

4:00-5:30 PM: CLOSING GENERAL SESSION


Former FERC Commissioners Perspective on President Biden's FERC

Former FERC Commissioners and Chairs will bring their knowledge and insight to bear in discussing FERC during the first months of the Biden administration and what is yet to come.

moderator panelist panelist panelist panelist
Millar,_Tom_(Closing)

Bay,_Norman_-_SQUARE_(Closing)

Clark,_Tony_-_SQUARE_(Closing)

Honorable,_Colette_-_SQUARE_1_(Closing)

Spitzer,_Marc_-_SQUARE_(Closing)
Tom Millar
Associate

WILLKIE FARR & GALLAGHER LLP

The Honorable 
Norman C. Bay
Partner
WILLKIE FARR & GALLAGHER LLP

The Honorable 
Anthony T. Clark
Senior Advisor
WILKINSON BARKER KNAUER, LLP

The Honorable Colette D. Honorable
Partner
REED SMITH, LLP

The Honorable
Marc Spitzer

Partner

STEPTOE & JOHNSON LLP

________________________________________________________________________________________

5:30 - 5:45 PM: CONFERENCE CLOSING REMARKS
 

EBA Marketplace 

The EBA Market Place invites you to virtually showcase your company’s services and expertise to 500+ energy attorneys and professionals, representing over 600 law firms, companies, institutions, and affiliated industry organizations. A virtual profile or "booth" allows you to creatively engage with attendees through on-demand video presentations, product demos, and one-on-one meetings.

The meeting virtual platform will provide the following branding opportunities: 

  • Virtual Booth with firm/company branding
  • Unlimited PDF downloads for attendees
  • One event registration included
  • Your company Logo is included in event marketing
  • On-demand Video presentations, education or product demos in your site
  • Feature email to attendees prior to event – this is your opportunity to tell the attendees why they should visit your site. 
  • Lead captures, post event list of attendees who expressed interest in your services
  • Included in the Energy Scavenger Hunt, where attendees will receive points for visiting Solution Center participants
  • Unlimited word count for description
  • Link to anywhere on your website
  • Upload learning and promotional videos - Content may be educational, a product demo, a virtual greeting or company introduction.
     

Purchase Here 
 

                              2021AMPECThankYou

 

networkofpeople   Special Interest Group Meet Ups     coffee_cup

Special Interest Group Time
In House Counsel Member Meet Up  
Energy Professional Member Meet Up  
New Member and First Time Attendees  
   

 

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Speaker_icon   About the Speakers

EBA is pleased to present an outstanding, experienced line-up of panel and general session speakers.  Learn more about them by viewing the Speaker Biographies

Speakers Service Center (SSC)

The Speaker Service Center is for speakers and moderators, and should include everything you need to know to prepare for the conference and make the deadlines.

    

onlinelearning_or_video   Conference Location

New!_width_75_1  Your own desktop!

cleapproved   Continuing Legal Education (CLE) Credit

This program has been approved (or is pending)  for CLE in: 

AZ - approved

AK - approved

CA- approved

CO- pending

CT - approved

FL - pending

KS - approved with ethics

IL - pending

IN- approved

KS - approved with ethics

MO - self apply

MN - self apply

NJ - approved

NY - pending

OH - approved with ethics

PA - approved

TN - pending

TX - approved

VA - pending

WI - approved

To apply to a State not listed above, it is the individual's responsibility to collect any handouts or other information required by that States' accreditation board for individual submission and self-certification. Individual on-line credit applications are not accepted by all States.

To Receive a Certificate of Attendance: 

  1. Your EBA online profile or registration must include your bar # and state.
  2. You must sign-in by logging into the session for which you want credit.
  3. No later than May 31, return to EBA, your attendance form including CLE codes provided during each session.
  4. Attendance forms without bar # and state will be voided. 

Certificates of attendance will be emailed to eligible participants in June.

To assure accreditation, the necessary CLE information must appear on your registration form. You should also add your bar numbers to your profile with EBA.  If your bar number or state are missing, we cannot guarantee receipt of credit.  Only registered attendees are eligible for CLE.  Students are not eligible for CLE.

 

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fees  Registration Fees - For Virtual Program

EBA membership must be current to access member rates. 

 Registration Types  Early Member Rate until April 15   Member Rate
After April 15 
 Nonmember 
 Registration $400 $475 $525
 Student Registration Free Free $25

 In-House Counsel  Registration

$275 $325 $425
 Government Registration $275 $325 $425
 Speaker Registration Free Free Free

 

Multi-Registration Discount: Register 6 and receive $100 off additional registrations. All must be a current Private Attorney and/or Energy Professional member.

WAYS TO REGISTER

  • By credit card Online REGISTER NOW

     
  • By check, download Register Now PDF 
     
  • Mail form with payment to: EBA, 2000 M St. NW, Suite 715, Washington, DC 20036
    • Phone: (202) 223-5625
    • Fax: (202) 833-5596

 

info    Information

To learn more, please contact EBA,  (202) 223-5625 or by email at mmfrank@eba-net.org or kcutler@eba-net.org

 policy_icon   Conference Policies

Special Accommodations

Persons in need of special accommodation should inquire with Lisa Levine, Chief Executive Officer, llevine@eba-net.org.

Cancellation Policy

Refunds will be given to registrants who submit written cancellation request to the Energy Bar Association, 2000 M Street, N.W., Washington, DC 20036 by April 30, 2021 or by sending a written cancellation request by email to Richelle at RKelly@EBA-Net.org There is a $75 administrative fee for cancellations.  No refunds will be given after April 30, 2021 The cancellation policy also applies to registrations that are received and accepted after the deadline date.  (If cancellation is requested after deadline and is accepted, there will be a $100 administrative fee).  Substitutions are acceptable at any time before April 30, 2021 (non-members substituting for members will be charged the difference between member and non-member fees). Please note that regardless of the date the cancellation notice is received, no refunds will be processed until after the program.

DIVERSITY & INCLUSION

The Energy Bar Association (“EBA”) is committed to the goals of fostering an inclusive and diverse membership and increasing diversity across all levels of the Association.  Attorneys and energy professionals in the energy field are welcome to join our ranks, regardless of race, creed, color, gender (including gender identity or expression), sexual orientation, family and marital status (including pregnancy), family responsibilities, religion, national origin, age, personal appearance, political affiliation, veterans status, disability, source of income (government, solo, corporate, firm practice), or place of residence or business (geographic diversity) and are encouraged to become active participants in the Association’s activities.

Attendee Contact Information

By registering for this conference, attendees authorize EBA to share your contact information, including but not limited to your email address and telephone number, with other registered attendees, sponsors and exhibitors. For more information please contact Lisa Levine, llevine@eba-net.org.

Consent Clause
Registration and attendance at, or participation in, EBA meetings and other activities constitutes an agreement by the registrant to the use and distribution (both now and in the future) of the registrant or attendee’s image or voice in recordings, both live and on-demand, photographs, videotapes, electronic reproductions, and audiotapes of such events and activities by EBA and other third parties. Your virtual registration may include technology that monitors your activities throughout the meeting, such as session attendance and virtual booths visited.
 
Our Guarantee
Our goal is to provide truly exceptional offerings and service, and we won't be happy until you are. If any programs, products, or services of EBA do not fulfill our promise, we will make the situation right.
 

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